This procedure should take place at least 2 weeks before the scheduled game. Teams should review the entire schedule once it is released and make needed changes promptly.
All requests must be submitted by Wednesday, 12pm (noon) prior to the original fixture.
Contact your opponent to let them know you are not able to play the game as scheduled. Do this either through GotSport Team Chat or through your POCs, who have all club contacts. (With a game change request an email is not sent, a GotSport notification is, which is often missed.)
Promptly message back and forth until a new date and time are agreed.
Submit a GotSport Game Change Request (see below).
The opponent then must click to Approve the request in GotSport.
GCF approves the change and the schedule is automatically updated.
Once a date and time are agreed, the Home team submits a game change request. Enter the new date and time (and field if changed). POCs must be notified if they have not been in the conversation.
No, you must Agree to the pending change request in the Matches list in order for the game to be moved. From Team Management click Matches. Locate the match and click Pending Request. Choose Agreed. Click Save.
See below.
You can Refuse a change request. The dates should not have been submitted if you had not already communicated and accepted them. From Team Management click Matches. Locate the match and click Pending Request. Choose Refused. Click Save. Contact the team through chat or otherwise to propose dates you are available.
See below.
No! This is why the change request is not the place to message your opponent. They will see the request if they bring up their Matches list, but are not notified otherwise.
You should routinely check your Matches list to see if any requests are waiting for your approval. You will see Pending Request and a Respond button. You can either Agree there or communicate alternate dates through Team Chat.
See below.
Yes! GotSport recently added an Edit button to the change requests. If the request is still pending, you can click Edit and make changes. Be sure to let your opponent know.
Absolutely. In some cases POCs do not have direct access, or coaches/managers are having difficulty submitting a change. Just send the details to reschedules@gcfsoccer.com and as long as we see agreement in Team Chat or you state so in your email, we will make the schedule change.
From the coach/manager dashboard, click on Team Management.
Click Matches.
Use the filters at the top to narrow down matches as needed.
Locate the match and click on the Chat Bubble on the right side. The bubble will be gray if there are no previous messages. The bubble will be green if there is a message from the opposing coach or manager.
A popup will appear with the match information. This includes the event and division, the home and away teams, the venue, and the date of the match. At the bottom of the popup, click New Message.
A text section will appear. Type your message and click Save. This will send a notification to the other coaches and managers.
NOTE: When requesting to reschedule a game, it is best practice to include 3 dates that your team is available as options.
This is to be done after both teams have communicated and chosen a new date. The purpose is to have the game updated on the master schedule. The team requesting the change should submit the form (but either team may). Be sure to enter the reason for the change.
See the GotSport Help Page Here with screen samples.
All requests must be submitted before Wednesday, 5:00pm prior to the original fixture.
From the coach/manager dashboard, click on Team Management.
Click Matches.
Use the filters at the top to narrow down matches as needed.
Locate the match and click on the three dots to the right and then choose Request Change.
Enter the new date, time and field.
In the Note field, enter the reason for the request (ex. attending a tournament, coach conflict, etc.) and any helpful information. This is a note to GCF, not your opponent.
Click Save.
The requesting coach/manager will then see the change status as a Pending Request.
Once the request has been submitted, the receiving team will then see the pending request on their list of matches and have the option to respond by clicking on Respond.
When agreed upon, the request will be sent to GCF for final approval. Once approved the match will reflect accordingly on both teams' matches list and show a status of Request Approved.
After the initial schedule grace period, a $25 (+processing) fee is charged for each reschedule that is not due to weather conditions.
If you need to change the requested date or time you can edit the submitted form.
Return to the Matches list. Use filters as needed.
Locate the match showing Pending Request and click Edit.
Make the needed change(s).
Click Save.
It is very important that Game Change Requests be responded to in a timely manner, we request 48 hours.
After your opponent submits the request, you will receive a GotSport notification (the message envelope at the top right will show a new message) and see the Pending label on the match. Note - an email is not sent. Please Agree or Refuse the request.
Once both teams show as Agreed, GCF will approve the change and it will reflect on the Master Schedule.
To Respond to a Pending Request:
From the coach/manager dashboard, click on Team Management.
Click Matches.
Use the filters at the top to narrow down matches as needed.
Locate the match showing Pending Request and click Respond. Choose Agreed or Refused.
Click Save.
Requesting a Forfeit. While all effort should be made to play scheduled games, there are circumstances where a forfeit is the only option. To forfeit a game or request a forfeit be awarded submit the Forfeit Request Form to bod@gcfsoccer.com.
Forfeiting a Game. If you chose to forfeit a game, contact your opponent within ample time for them to cancel the match and referees. Submit the Forfeit Request Form to bod@gcfsoccer.com
Referee Fees. If Referee Fees were paid by your opponent, you will be required to reimburse them. GCF can help facilitate this if needed.
Penalty Fee. A $200 Forfeit Fees may be invoiced depending on circumstances, along with a Late Cancellation fee.